A：Hi Chen Hao, how are you?
A：Sure. I don't have anything on my calendar for another hour. What's the matter?
A：That sounds like a good idea. We can always improve customer service. Why is that a problem?
A：What kind of communication issues?
A：It's good to be sure that you are all in accord.
A：I understand what is happening. You have a gender issue.
A：This is going to take a bit more time to explain. Can we continue our conversation over lunch?
A：Remember that you started off by telling me that there were some problems in the group and you immediately zeroed in on the women.
A：Men and women have different approaches to communication that both need to understand.
A：As with all conflict, you need to take time to address this. You should talk about what is happening, attempt to understand each other and resolve the issue in a cooperative manner.
A：Tell the women you appreciate their opinions and expertise. Ask them to focus more on business conversation and less on personal. Next consider how you men are behaving.
A：You admitted that you interrupted in an effort to move things along. I bet that you are also trying to dominate and give the women as little chance as possible to speak up.
A：To avoid additional strife and accommodate each other, you need to stop interrupting and trying to dominate.